Best Practices & Compliance

Project Management

ValCom’s dedication to industry standards and best practices extends to its project management office. With PMP credentials and a wealth of projects completed on time and within budget, the ValCom team along with the WebSPOC project management software can ensure your project achieves desired business results.

The WebSPOC Team will ensure your project meets business requirements across your enterprise by:

• Initiating & planning a project with the knowledge of past project variables and internationally accepted project management standards.
• Delivering your project by team members trained and equipped to ensure project success.
• Monitoring & controlling project results using quality and process control features in the WebSPOC tool.
• Gathering data and validating the results of a project to ensure it has met business objectives.

ITIL

With experience implementing ITIL processes in Fortune 500 and mid-tiered companies, ValCom’s WebSPOC Team will use its proven methodology to help your organization get the most value out of its IT spend. Our ITIL certified consultants have the skill sets and experience to align strategic IT services with business goals.

Our ITIL consulting services can provide your IT organization with:

• An executable strategy for IT services to achieve business goals and objectives.
• Design IT services to meet current and future business needs that include service architectures, processes, policies and documentation.
• A comprehensive program to transition services from design into operation that includes a method to manage and control risks and support knowledge transfer.
• The operational framework to manage the delivery of IT services at agreed upon performance levels.
• Solution for the continual evaluation and improvement of services and quality of the IT Service Management lifecycle and underlying processes.

Our commitment is to enable your organization to deliver value throughout the entire lifecycle of IT services. The benefit is the measurable value that your strategic IT services will provide to your business.

Six Sigma & Lean Six Sigma

With a commitment to delivering innovative solutions, ValCom collaborates with its clients to develop strategies to launch and sustain continuous improvement efforts that lead to higher levels of customer satisfaction, internal efficiencies and corporate profitability.

Our WebSPOC Team utilizes Six Sigma and Lean Six Sigma quality management practices to improve:

• Customer requirements and needs
• Process performance and capability
• Business priorities and trends

WebSPOC provides a comprehensive set of tools for:

• Gathering data to understand customer needs, requirements and quality perception
• Defining and improving processes based on inputs/outputs and essential activities
• Optimizing process capabilities and performance through stability & predictability
• Baselining current data trends for metric driven analysis

Governance & Compliance

The WebSPOC Solution includes a governance model for your organization to meet compliance standards. Using best-of-breed information technology control objectives, our solution ensures that your managers and IT users understand their IT systems and the level of security and control necessary to protect company assets.

Using international standards such as Control Objectives for Information and related Technology (COBIT) to meet compliance requirements such as those in the Sarbanes Oxley Act (SOX), WebSPOC consulting services offer:

• An authoritative model for day-to-day use by business managers and auditors.
• A solid framework of data and information to ensure business decisions are based on timely, relevant and concise information.
• Critical insight to delineate a clear policy and good practice for IT controls.

WebSPOC provides managers and IT users with a set of generally accepted measures, indicators, and processes to maximize the benefits of using information technology.
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