Partnering with HP, ValCom provides client, FTD a higher level of efficiency
with a faster, more effective method of deploying new technology.
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A national supply company adopted voice over IP in their headquarters as
well as 432 branch offices across the country. Implementing the technology
provided staggering cost justification, however, there were many third party
providers involved in the process, trying to source product, deliver and
install, all in scheduled phases. If a schedule point was missed, it affected
the entire workflow for that job. The customer needed a partner that could
manage the deployment of the equipment, monitor the execution of the steps in a
workflow against a service level objective and hold all parties accountable to
the success of the project. Using ValCom's web based suite of service management
applications (WebSPOC), project management team and service providers, this
project came in substantially under budget and was completed early, allowing the
company to take tax incentives earlier than planned.
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ValCom brought additional economies of scale and best practice procurement processes to
a specialty retailer who was purchasing systems on a consistent basis. By
leveraging ValCom's warehousing facilities and reviewing procurement models, the
customer was able to enjoy the benefits of volume purchasing on a quarterly
basis and have the equipment shipped to their virtual warehouse at ValCom. They
were then able to electronically manage their inventory and release product on
an as-needed basis to individual locations as their schedule required. This not
only saved the customer in excess of 25% on the purchase of the equipment, but
it also eliminated shipping delays due to constrained product. In addition, they
also benefited from serial number based audit trails of their equipment
movement, something they did not previously have with their own in-house system.
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An electronics company was having issues standardizing their image when purchasing
notebooks and desktops. It seemed that every time they were ready to purchase a
new system, either the model became obsolete after just a couple of months or
something had changed on the unit that made their standard image obsolete.
ValCom worked with a major manufacturer to provide models with an 18 month
lifecycle that would provide a stable platform for a consistent image. ValCom
was also able to negotiate special bid pricing that reduced technology spending
by 15%.
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A large distributor with locations across the country was supporting their own
system maintenance program. The client originally viewed their hot swap process
as a more cost effective method to maintaining end user satisfaction. ValCom
looked at alternative ways to service their field units and came up with a
program that reduced their cost by 20% by implementing best practice procedures
that improved tracking, providing root-cause analysis information to their
management and improving quality controls of systems, such as reporting
recurring failures of units in their hot swap pool.
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A national banking institution planned a full scale
refresh project at over 1,350 locations across the country but did not have the
tools or skill necessary to complete the project. The client was concerned with
keeping this project controlled within a tight budget. They set an aggressive
goal of rolling out the equipment at the branch offices in a 6 month window and
asked ValCom for assistance. In spite of a extremely aggressive schedule, ValCom
completed the project before the deadline date without any interruptions and
came in significantly under budget.
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A major communications company needed to centralize procurement due
to the complexity of their organization and lack of procurement tools. Their
customers were experiencing an average order turnaround in excess of ten weeks.
This was due to manual processes being complex as well as the fact that service
providers were operating in isolated silos. By utilizing ValCom's expertise in
technology procurement and workflow tools, ValCom was able to reduce
provisioning turnaround for the customer from the ten weeks turnaround to under
a week and a half while using one third of the staff and increasing customer
satisfaction to over 98% on a consistent basis.
Learn More about ValCom Procurement Services>>>