WebSPOC

WebSPOC ITSM is a web-based, single-point-of-contact software solution leveraging industry-leading methodologies perfected from years of proven experience in service management and project execution. WebSPOC centralizes the management of standard, repeatable processes that align with the strategic initiatives of a business. IT organizations are able to resolve incidents more quickly, proactively adapt to changes and reduce cycle times by monitoring and managing service level agreements with each individual task composed in a work package.

WebSPOC provides:

• Product & Service Catalog - a portfolio of standard product and service offerings; routes technology requests to the appropriate approvers for control and consistency and dispatches service requests to internal and external service providers with an attached SLA for completion.
• Process Improvement - streamlines communication for customers, partners and service providers involved in an organization's portfolio of project and service offerings; promotes improved business productivity and efficiency; provides managers with the visibility to easily assess quality and performance.
• ITIL Framework - certified by Pink Elephant's PinkVerify™ as being compatible with the five IT service management processes of: Incident, Problem, Change, Service Level and Configuration Management.
• Governance & Compliance - offers control and visibility of projects, as well as roll-outs of strategic changes and service; provides dashboard views of work performed for each task in a workflow process to assign clear accountability to each knowledge worker; also documents changes.
• Asset & Configuration Management - standards-based eProcurement is layered on top of an ITIL-compatible CMDB architecture; enables true end-to-end asset lifecycle management.

Related Services:

• Implementation & Process Design
• Project Management
• Desktop and Infrastructure Management
• Procurement Services
• Strategic Staffing
• HP OpenView Integration