You depend on your network infrastructure operating around the clock in order to sustain your business. When a system goes down, who is going to do the repair? Where will you get parts? Can someone be there in four hours or less with parts in hand? The answers are: ValCom, ValCom and Yes.
ValCom's Mission Critical Support Team covers every aspect of network
infrastructure support and repair, from telephone support to on-site service,
24 hours a day, seven days a week. Our support specialists and system engineers
are prepared to handle any network outage to ensure that your downtime and
costs are kept to a minimum.
With IT staff shortages and increased needs for user support, many businesses find it both costly and nearly impossible to face the difficult challenges of supporting complex local, wide and storage area network environments. ValCom's Mission Critical Services offerings are designed to meet those challenges with...
- Priority File Server Support
- Network Diagnostics and Monitoring
- Mission Critical Spare Parts Program
...and more. ValCom provides clients with cost-driven solutions and service level driven offerings with guaranteed consistent high levels of response and performance by qualified technical resources. A one-year ValCom service contract on a production server, in some instances, could cost you less than 30 minutes of downtime while providing you with access to ValCom's Mission Critical Support Center. This center is staffed by qualified support personnel using the latest call management techniques and technology to implement proactive alerting and escalation procedures designed to reduce your downtime significantly.
It's your job to support your customers' needs 24 hours a day;
it's ValCom's job to make sure you can do it.