Creating IT value becomes more challenging as technology gets more complex and users’ needs become more demanding. User expectations get higher and IT is asked to do more with less. ValCom is constantly bringing new strategies and methodologies to customers to manage technology. That is a major reason why many of ValCom’s customers have been loyal partners for many years. It’s not unusual for a customer to have more than a ten or fifteen year relationship with ValCom. The reasons are simple - ValCom brings the meaning of a strategic relationship to a new level, impacting the total customer experience with flexible technology that:
- Generates input for service improvement plans
- Identifies and recommending risk reduction measures
- Assists in the management of growth
- Provides insight into the cost of delivering IT services
- Determines areas to automate the core of IT service management functions
- Makes recommendations to increase productivity and quality
- Defines IT’s contribution to the organization
ValCom is the leader in strategic partnerships that are committed to your success. These key relationships bring collaborative efforts to ValCom and our clients, providing leveraging of technology to help get the most value and utilization out of your IT investments. Technology briefings, roadmap meetings, special sourcing programs and knowledge sharing with our partners are all opportunities to learn about best practices and creative applications to increase the competitive edge in your organization. ValCom also holds special service certification levels with a number of the strategic partners listed below, providing a best of breed technology relationship that brings the most value from a partnership.
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Partnership Benefits With Measurable Results
ValCom has a longevity that is second to none in the industry. In addition to having a winning team since 1983, ValCom’s management has an average tenure in excess of ten years. We maintain high profile relationships with key technology manufacturers such as HP, IBM, Lenovo, Microsoft, Novell, Cisco as well as practically all other leading vendors. ValCom employs field proven methodologies and has a first class team capable of everything from managing asset procurement to providing infrastructure management and enterprise consulting. ValCom’s goals in a strategic partnership are to:
- Significantly reduce the costs and complexities of delivering technology to users
- Provide flexibility and agility in meeting high availability technology demands
- Offer unique strategic advantages through best practice methodologies
- Minimize risk through process management, accountability and quality of resources
- Simplify and shorten cycle times for delivering and supporting technology