Product & Service Catalog

The WebSPOC Product and Service Catalog provides businesses with a customized portfolio of standard technology and service support offerings, each attached with assigned service levels of completion. The self service portal provides business users with:

• Full availability of product & service options
• Actionable communication to the knowledge worker(s) needed to complete the request
• A common platform to involve everyone (i.e. IT and accounting) who needs to approve agreements & budgets

Procurement

For many services, procuring the equipment is the first task. This can be a complex process in most enterprises with all of the required collaboration between: the business users making service requests, IT Departments setting the technology standards, Finance Departments enforcing spending limits, Purchasing which is managing the supply chain, and then back again to IT for the installation and support of the assets.

WebSPOC makes the collaboration process more efficient by:

• Directly interfacing with an organization's primary suppliers
• Providing PunchOut to a supplier portal to pull back quotes for non-conforming requests and supplying purchasing agents with smart sourcing
• Streamlining the approval process by routing new technology requests to the appropriate approvers