As an application that fosters effective collaboration among everyone
involved in the end-to-end service cycle, WebSPOC keeps an organization unified
and provides a clear view of each resource being utilized.
WebSPOC achieved Pink
Elephant's PinkVerify™ Service Support Enhanced status for meeting the
mandatory functional requirements of the five integrated IT service management
processes:
- Service Level & Incident Management: Through WebSPOC's
quality control measures and reporting capabilities, organizations are provided
with the transparency necessary to discover the flaw in a process and either
repair or workaround it.
- Problem Management: With detailed records of
every incident that has taken place within both service and project process
flows, organizations are able to more easily detect problems.
- Project & Change Management: Enabling true
end-to-end lifecycle management, WebSPOC allows organizations to accurately
assess the inter-workings of the infrastructure through its CMDB, and then
proactively implement necessary changes.
- Service Level Management: The color-coded
dashboard provided in WebSPOC allows managers to accurately monitor the service
level status and completion of a knowledge worker's assigned task within a
process.
- Asset & Configuration Management: WebSPOC's
CMDB maps the relationships of configuration items, including: parent-child,
peer-to-peer and hierarchical. The repository then maintains the logical,
physical, financial and contractual configuration relationships.
Organizations are able to resolve incidents more quickly, proactively adapt
to changes, and reduce service cycle times by assigning service level agreements
to individualized tasks. WebSPOC maintains consistent, accurate data support for
each service process through an active configuration management database
(CMDB).