Asset & Configuration Management

The WebSPOC CMDB focuses on publishing, implementing and maintaining configuration standards. With links to external sources for e-procurement and inventory, the WebSPOC CMDB enables complete lifecycle management of products and services.

Beyond configuration data, the WebSPOC CMDB supports the association of:

• Products with equipment suppliers
• Services with provider organizations
• Workflow with SLAs
• Assets with employees, locations, cost centers & projects

The CMDB then correlates this data back to financial instruments such as contracts or purchase orders.

To address configuration management requirements over the entire lifecycle of assets, WebSPOC implements a federated CMDB model that provides a flexible and efficient repository, plus the ability to integrate procured assets and supplies, as well as discovered inventory from external sources. For every incident, service request, problem, known error or request for change, the WebSPOC CMDB captures both the interrelationships and relevant histories of configuration items (CIs) as they relate to IT services and business processes:

• The WebSPOC Product & Service Catalog provides a portfolio of categorized service offerings, delivery of workflows and SLAs, and integrates product configuration standards.

• The repository maintains peer-to-peer and hierarchical relationships that enable powerful interrogation facilities. These provide service and business process views of logical and physical configurations, as well as financial and contractual associations.
• The federated model creates a consolidated view of configuration data from disparate systems that includes quote details from B2B Web sites and configuration changes detected by auto-discovery tools such as: Microsoft SMS, LANDesk and Altiris. WebSPOC's CMDB reconciliation validates configuration data and recognizes trusted sources for updates to ensure data accuracy.

WebSPOC captures this valuable information throughout the lifecycle of an organization's assets and presents it in an easy-to-use format for effective configuration management.